Question: What Do I Do If UPS Loses My Package?

How long does it take ups to investigate a lost package?

The process to investigate a lost package or uncollected C.O.D.

claim takes an average of 10 business days.

When reporting a damaged package, once all pertinent information and documentation are received, it generally takes 10 to 15 business days to complete a claims investigation, depending on the country..

Where do UPS packages go if not delivered?

delivery, UPS will hold your shipment for five business days at the nearest UPS center. If the shipment is not picked up within five business days, it will be returned to the sender.

Is Amazon responsible for lost packages?

Amazon A-to-Z Guarantee Lost & Stolen Package Fact sheet. Having your Amazon package lost or stolen is always a nightmare. … In short, this guarantee covers up to $2,500 of the purchase price on eligible purchases (goods purchased on Amazon.com from an Amazon seller).

How many packages does ups lose per day?

But as someone who worked in corporate in the department that tracks those statistics, it doesn’t happen very often. Like less than 1/2% of the time – and that’s lost AND damaged. Now, UPS handles somewhere around 12 million packages a day, so there’s a large number of them. But as a percentage, not many.

Who do I call if my UPS package doesn’t arrive?

1-800-742-5877If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by. Calling 1-800-PICK-UPS® (1-800-742-5877) and say “Refund”. Or logging into the UPS Billing Center and selecting Request a Refund.

What if my package says delivered but I never got it?

Contact your local USPS post office. Make sure you contact your LOCAL post office, and not the USPS hotline. Your local post office will be able to provide quicker, and better service. Ask who delivered the package, and ask for the details of that day’s delivery.

Does the post office reimburse for lost packages?

What does a USPS Claim cover? If your delivery were insured, USPS’s claim process would cover the costs of shipping and the package value, up to the amount specified. If you did not have insurance, but a Missing Mail Search determined your delivery is lost or damaged, a claim will cover the cost of shipping.

What happens if UPS loses your package?

If UPS has lost the package, then they are responsible. However, if you failed to purchase shipping insurance, then they will not reimburse you for the loss. For a $1,200 product, paying a few bucks for insurance would guarantee you would be paid by UPS for its loss.

Will ups pay for lost package?

UPS Pays the Claim Once the claim has been approved, UPS will make a payment (to the shipper). UPS will pay either the replacement or purchase cost, whichever is less. UPS will also contact you if they refuse the claim.

How do I contact UPS about a missing package?

Contact OptionsDomestic: 1-888-742-5877.International: 1-866-782-7892.

Who is responsible for a lost package?

Liability of Lost Packages The seller is responsible for the package until it reaches the buyer. This means that as a seller, even though the package is out of your hands – you are responsible for it until the tracking states “Delivered” or “Notice Left”.

Can I sue USPS for lost package?

You may sue the USPS by filing (or having your attorney file) a lawsuit in federal court. … You don’t sue the USPS for losing items, unless you had paid for insurance and they didn’t reimburse you.